Everything you need to know about VELORO.

Your order is prepared by our partner warehouse and then shipped: it usually takes 1 to 3 weeks depending on the product and the country. The order number in your confirmation email lets you track the parcel on the “Track my order” page.

Yes: you have 14 days from delivery to withdraw, without giving any reason. You may inspect the product as you would in a shop; only a loss in value caused by other use can be deducted. We refund you within 14 days of your request, once we have received the product or proof that you sent it. Full details are on the Returns & refunds page.

Mollie processes payments. The payment methods available for your order are shown on its payment page and depend on your country and their availability. Check the amount and selected method before confirming.

The legal conformity guarantee depends on the applicable law. The EU minimum is two years; in Portugal, new movable goods are covered for three years (Article 12 of Decreto-Lei 84/2021). Contact us about a defect to exercise your rights.

Our products are made in China and shipped from our logistics partner's warehouse.

Contact us as soon as possible to request cancellation. We will check the actual order status. If the parcel has already shipped, the return procedure applies; your statutory right to withdraw remains unchanged. See the Returns and refunds page.

Yes, all prices shown on VELORO are in euros, all taxes included. The applicable VAT is the one in force in your delivery country.

Our customer service is available by email at [email protected]. We usually reply within 24-48 business hours. For emergencies, please put "URGENT" in your email subject.

VELORO delivers to France, Belgium, Switzerland, Luxembourg, Spain, Portugal, Germany, Italy and the Netherlands. For another country, write to us before ordering. For Switzerland, customs fees may be charged on delivery.

Absolutely. VELORO complies with GDPR (General Data Protection Regulation). Your data is never resold to third parties. Payment is handled directly by Mollie — we never have access to your banking details.

Yes, as soon as your order ships, a tracking number is sent to you by email. You can track your parcel in real time via the link provided until delivery to your door.