Everything you need to know about VELORO.

Our products ship from European warehouses (BigBuy). Estimated delivery is 3 to 7 business days within Western Europe, 5 to 10 days for the rest of Europe. You receive a tracking number by email as soon as your order ships.

Yes, you have 30 days from delivery to return your order. The product must be in its original condition, unused and in its original packaging. Refunds are processed within 5-10 business days.

When you click "Buy now", you are redirected to a secure Mollie payment page. You can pay by card (Visa, Mastercard, Amex), Apple Pay or Google Pay. All transactions are SSL-encrypted.

All our products come with a 2-year legal warranty in accordance with European regulations. In case of manufacturing defect, we proceed with a replacement or full refund.

VELORO operates via dropshipping through BigBuy, a European wholesale distributor. Our products are sourced from certified suppliers and comply with EU CE safety standards.

You can cancel your order within 12 hours of payment by contacting us by email. After this period, the order is already being shipped and you will need to proceed with a return.

Yes, all prices shown on VELORO are in euros, all taxes included. The applicable VAT is the one in force in your delivery country.

Our customer service is available by email at contact@veloro.shop. We usually reply within 24-48 business hours. For emergencies, please put "URGENT" in your email subject.

VELORO currently delivers throughout the European Union, Switzerland, the United Kingdom and Canada. Additional customs fees may apply for Switzerland and the UK.

Absolutely. VELORO complies with GDPR (General Data Protection Regulation). Your data is never resold to third parties. Payment is handled directly by Mollie — we never have access to your banking details.

Yes, as soon as your order ships, a tracking number is sent to you by email. You can track your parcel in real time via the link provided until delivery to your door.